Policy

Ordering Timelines
In order for us to offer the freshest ingredients possible using our preferred vendors we ask that all cold catering orders be received 2 business days in advance of the event.

For evening events, a 7 business day notice is needed in order for our Chefs to order & prepare for your event as well as book servers & bartenders. There is a 35 person minimum to host an evening event on site. For daytime catered events, there is a 8 person minimum.

For those events with 7 or less guests, vouchers can be ordered through the website.

Changes 
Should you need to make any changes or to change the expected number of guests, we will require a minimum of one business day.

Cancellations
Cancellations received within one business day will be charged a 50% cancellation fee. All evening event cancellations are subject to the 50% cancellation fee unless we receive written cancellation within 3 business days of the event.

Billing 
We can only accept Arlington NUSA credit cards. Payment information must be entered into the system when order is placed.

Last Minute Orders 
For last minute catering orders, please call our catering team and we will coordinate with the Chef to see what is available. If we are able to accommodate, please note there will be a $25.00 rush order fee. *any order place within 48 hours is considered a last minute order.

Custom Menus / Special Requests
We will work with the chef to create custom menus upon request with a 5 business day advanced notice. Please note most custom hot menus may require wait staff at an additional charge. If you have any special requests, please call our catering team and we will be happy to accommodate if we can.

Service Standard 
Trained and dedicated service personnel will set up, deliver, and clean all requested orders. We provide all serviceware (plates, napkins, serving pieces, etc.) needed for your order. Events requiring a server or bartender will be charged $30 per server per hour and $40 per bartender per hour; a minimum of 4 hours is required. Additional fees for chef attended events or weekends, including staffing, will apply outside normal business hours.

Serviceware – Linens 
All catered buffet tables will receive linens as part of the standard service. Additional table linens can be added for an a charge of $5.00 each. Specialty linens and china may be rented for an additional cost and 7% handling fee, 5 business day advanced notice is required.

Consumer Safety 
Your consumer safety is our priority; Prepared foods are not allowed to be moved to alternate locations nor are containers provided to take remaining foods due to our inability to monitor safe practices. Catering equipment is not available for loan. We appreciate your understanding and should you have any additional requests please contact our catering manager at x3497.

Third Party Vendors 
All third party vendors must have prior approval from the Facility Management Division with a minimum advance notice of two weeks. Generally, all third party vendors are required to issue liability insurance riders to the building owners. Additionally, there are times when special city permits will be required. Any FLIK catering support required for set up or tear down will incur a minimum $50 fee. Logistic coordination with any third party vendors will incur a minimum $120 fee.

Audio Visual / Furniture Set-Up 
Please coordinate all audio visual and furniture set-up needs by contacting Customer Service at x3497. This includes any audio or visual displays, flip charts, markers & erasers, additional seating arrangements, furniture removal and replacement.